Who we are
gtd healthcare ( gtd ) is a not for profit provider of primary care, urgent care and out-of-hours dental services across areas of Greater Manchester, Lancashire and Merseyside.
These services enable gtd to offer 24/7 health care with a focus on supporting patient care in the community wherever possible. As a result, gtd needs to collect, store and use personal data every day, such as medical records, personnel records and computerised information. This data is used by many people in the course of their work.
gtd works with other health and social care providers to deliver a more joined up way of meeting the needs of the population. This means that, where appropriate, we may provide other people looking after you with information about the care you have received whilst using our services or ask for information about the care they provide.
The main benefits are:
- Professionals involved in your care can see information about any care or treatment we have provided. This will support their decision making and improve the care you receive.
- This relates to both manual and electronic information – all access is strictly authorised and only takes place where a professional has a legitimate relationship to you and the delivery of your care. All access is recorded, so we know only people who should have access to information are accessing it.
- You don’t have to keep telling different professionals your story each time you have an appointment.
Where there is a justifiable basis to do so, your information may also be shared with other organisations such as the police.
We take our duty to protect your personal information and confidentiality very seriously and we are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.
Lawful basis for processing
Under the EU General Data Protection Regulations (GDPR), gtd healthcare utilises and processes your information on the following bases:
Article 6 (1)
(c) Legal obligation : the processing is necessary to comply with the law, e.g. directions under the Heatlh and Social Care Act 2012 or disclosures under public health legislation.
(e) Public task : the processing is necessary to perform a task in the public interest or for our official functions as a provider of healthcare services.
Some of the information gtd healthcare gathers and retains is considered personal and sensitive, which under GDPR is classed as special category data. In addition to health-related information, this may include information about an individual’s: race, ethnic origin, religion, sexual orientation. This is processed under:
(b): processing is necessary for the purpose of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law.
(h): processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services.
(j): processing is necessary for archiving purposes in the public interest, scientific or historical research or statistical purposes.
Where a request for personal confidential data from an insurance company, solicitor or employer is received, this will be processed under the lawful basis and lawful condition of explicit consent under both Articles 6(1)(a) and Article 9(1)(a) where, the individual has given clear consent for us to process their personal data for a specific purpose.
For further information on the lawful basis on processing, please visit the ICO website .
What we record
The team of professionals caring for you will keep records about your treatment, and the care and services provided to you, both on paper and electronically, including the recording of telephone contacts with the service. The amount and variety of information we have about you will be dependent upon which of our services you have used. For example, our GP practices will hold much more of your information than our urgent care services.
Information held may include:
- Personal details such as name, address, date of birth, ethnicity and religion, NHS number, next of kin and contact details (telephone/email)
- Contact we have had with you e.g. GP, hospital admissions, outpatients/clinic appointments and home visits
- Notes and reports by health and social care professionals about your health
- Details and records about your treatment and care
- Results of X-rays, laboratory tests, and any other tests
- Relevant information about people who care for you and know you well
- Basic details about associated people e.g. children, partners, carers and relatives
How is the information used?
Information is used for the following purposes:
- To provide you with care/treatment and care plans, both now and in the future, ensuring that appropriate information is available to all those who treat you medically and care for you professionally.
- To ensure your care is safe and effective.
- To support you in managing your own care and work with health and social care professionals to ensure there is no decision made about you without your involvement.
- Where you have consented, to involve your relatives/representatives in your care.
- Where you have consented, to contact you directly.
- To train and educate staff e.g. clinical placements. Identifiable information may be used for this purpose.
- To assess and improve the quality and type of care you receive.
- To support the investigation and management of complaints, incidents or legal claims.
Who do we share personal information with?
Everyone working within gtd has a legal duty to keep information about you confidential. Similarly, anyone who receives information from us has a legal duty to keep it confidential.
We will only ever share your information if it is in the best interest for your care. In some cases we work with other organisations to provide onward care for our patients; where appropriate, we may share information with them. In addition, we will also share information with the following specific main partner organisations:
- Local GP practices;
- Hospitals that are involved in your care;
- Ambulance services;
- Community healthcare providers, e.g. district nurses, health visitors, etc.
You may receive care from other people as well as the NHS, for example, social care services. We may need to share some information about you with them so we can all work together for your benefit if they have a genuine need for it or we have your permission. Therefore, we may also share your information, subject to strict agreement about how it will be used, with:
- Social care services
- Education services
- Local authorities; and
- Voluntary and private sector providers working with the NHS.
We will not disclose any information that identifies you to anyone outside of those providing your care without your express permission unless there are exceptional circumstances, such as:
- when there is serious risk of harm to yourself or others;
- the duty to share your information outweighs the obligation of confidentiality;
- there is a permission granted under div 251 of the NHS Act 2006(1);
- a court issues an order to release your information;
- where there is another statutory or legal basis for disclosure.
Managing the information
We need to be able to move electronic information from system to system, extracting data, processing and modifying it for the next system. Occasionally, tests will need to be made on the data, sometimes with our system suppliers, to check that it has been transferred correctly. This will only be done under carefully controlled conditions.
All information that we process on individuals is managed in line with the Records Management Code of Practice for Health and Social Care 2016 ; GP records are currently retained until the death of the patient. No records that we hold related to individuals are processed outside of the United Kingdom.
Your rights under GDPR
Accessing your information
You have the right of access to your own records and you may authorise by consent, a third party to seek access on your behalf, for example a solicitor. A person appointed by a court to manage your affairs may also make an application on your behalf.
Children over 16 and those under 16 who are deemed to have capacity to understand the significance of disclosing their records, may apply. Parents of such children have no automatic entitlement to their children's records.
Patients registered with our GP practices are able to have some limited access to their records via the web as well as being able to make appointments and order repeat prescriptions. Please speak to your gtd practice directly to make the necessary arrangements.
If you require more detailed GP records you should apply directly to the practice, please click here for contact details. For any of our services, requests should be directed to our head office. gtd will aim to provide the information to you within one month of your request; where this is not possible, we will provide you with an explanation for any delay, omissions or refusals.
Although it is not necessary, you may find one of the forms below useful for applying for access to your records:
- Adult - GP practice records
- Child - GP practice records
- Adult - out-of-hours / urgent care records
- Child - out-of-hours / urgent care records
Access may be denied or limited where a healthcare professional deems giving you the information may cause serious harm to you or others, or would disclose details of third parties to which you are not entitled, and they have not consented to the disclosure.
Keeping information up-to-date
gtd healthcare has obligations under GDPR to keep information we have generated about you accurate and up to date. If you consider that any part of the information held in your record is inaccurate, you can apply in writing to have this amended providing evidence as to the correct details. If we agree that the information is incorrect, the alteration will be made. If we are not satisfied that the information is incorrect, a note will be made of the information you consider is inaccurate. You will be given a copy of either the correction or the note.
If we hold information about you that originated from another organisation that you consider to be inaccurate, you should contact that organisation directly. You will be advised of the process to be followed by that organisation.
Right to object
Under GDPR individuals have a general right to object to the processing of their data in certain circumstances. However, where the data processed by gtd us carried our under a lawful basis, this right does not apply. Where data has been processed based upon your consent, this consent can be withdrawn at any time, e.g. sharing of your records with your solicitor to which you had previously provided consent but subsequently withdraw consent.
Data Protection Impact Assessments
A Data Protection Impact Assessment (DPIA) is a process to help organisations to identify and minimise the data protection risks. gtd healthcare has DPIAs for any processing that islikely to result in a high riskto the data security and protections rights of individuals.
Aside from describing the nature, scope, context and purposes of the processing, these also detail whether the information being collected:
- Complies with privacy-related legal and regulatory compliance requirements;
- The risks and effects of collecting, maintaining and sharing of personal and sensitive information;
- The security and processes in place for handling information to alleviate any potential privacy risks.
DPIAs are available to members of the public upon request via the contact details below.
Tel: 0161 337 3465
The Information Commissioner is the regulator for privacy and information rights legislation. For further information, please visit the Information Commissioner's Office (ICO) website .
Information Commissioner's Office
Tel: 0303 123 1113