The impact of COVID-19 is causing increased and conflicting pressures on our services. Although we are still accepting all forms of feedback, given the unprecedented situation, it is possible that there will be delays in providing a response. We are very sorry about any inconvenience caused and will do our best to support you through these uncertain times. We are working hard to reduce this waiting time and will keep you updated as to when you are likely to receive a full response.

Our telephone lines are open and our staff are here to offer advice and support if you have a concern or complaint. We can also signpost you to other services for support during this difficult time. Please continue to check our website and follow us on Twitter for further updates. Thank you for your patience and co-operation during these challenging times.


gtd - Compliments and complaints poster - Hattersley Group Practice.jpgUnderstanding what patients and their families think about the service we provide is very important to gtd healthcare.

Patient feedback is extremely valuable and is used to try and continuously improve services across all the areas we operate. Examples of how we have acted on patient feedback is available here.

Patients are encouraged to raise any concerns with the practice manager in the first instance or you can speak directly to Cate Shelmerdine, engagement manager, via the contact details below:

Further information on how you can provide your feedback on the service received is available in the Comments, compliments and complaints leaflet.