The Smithy Surgery

We are still open and here for you

Please be assured, The Smithy Surgery is open and appointments are available to all patients. Due to COVID-19, how you access the practice will be different at the moment, this is to prevent the spread of the virus. To ensure staff and patient safety, we are continuing to control numbers within the practice by using an intercom system. Please ring the intercom button once, we know you are waiting and we are working as fast as we can to ensure that you can speak to a member of the team in a timely manner. Please remember to wear a face covering, unless exempt, and socially distance at two metres, where possible. Further information can be found here.

Our aim is to provide our patients with the best possible healthcare services that are of the highest standard. As a patient, you will receive care that is responsive to your needs, and we will work with supporting organisations, where necessary, to achieve this. We pride ourselves on putting our patients first and in doing so, we will always take the time to listen and respond openly and honestly every time.

COVID-19

Practice update

In response to COVID-19, all patients with a non-medical emergency when the GP practice is open are advised to contact us for a telephone appointment on 01457 767123. Patients can continue to contact the practice via telephone between 8am and 6.30pm, Monday to Friday. On-line booking is available for GP telephone appointments via Patient Access.

Out-of-hours, if you require urgent but not life-threatening medical assistance that cannot wait until The Smithy Surgery re-opens, please call NHS 111. If you have a life-threatening medical emergency, please dial 999.

If you have concerns that you may have been exposed to or become infected with COVID-19, please access NHS 111 Online for guidance by clicking here. DO NOT attend your GP practice or hospital emergency department. Further information is also available here.

Vaccination programme

Please be assured, you will be contacted when it's your turn to be vaccinated.

Patients are encouraged to make sure the practice holds the correct contact details, including telephone number and email address, as there may be circumstances whereby there is a short turn-around time to invite patients for a vaccine.

For further information regarding the vaccination programme, please visit the COVID-19 key information page.

The NHS is currently under increased pressure due to the continued impact of COVID-19. This means that you may experience delays in the services provided at your GP practice. Please accept our sincere apologies and continue to check our website or follow us on Twitter for further updates.

Thank you for your co-operation and patience.