Click here to access the online request form
I have a health problem

The quickest and easiest way to access healthcare is by submitting a request using our online request form. The form is available Monday to Friday, from 7:30am to 12pm, it may close earlier in times of high demand. All requests are reviewed by a GP the same working day.

Alternatively, you can call 0161 839 6227.

We will use the information you give us to choose the most suitable GP, nurse or health professional to help you.

Routine care and administrative requests

If you need routine care or have an administrative request, you can:

Submit a request using our online request form. Available Monday to Friday, 7:30am to 6:30pm. These requests are usually reviewed within one to two working days.

Routine care requests include:

  • repeat prescription requests;
  • fit note requests;
  • test results;
  • referral follow-up;
  • doctor's letter;
  • routine care appointments:
    • NHS health checks;
    • smear;
    • travel vaccinations;
    • long-term condition review such as asthma, COPD, diabetes and hypertension;
    • vaccinations.
How-to video
Your appointment

However you choose to contact us, we may offer you an appointment by:

  • telephone;
  • face-to-face at the practice;
  • on a video call;
  • by text or email.

Appointments by phone, video call, text or email can be more flexible and typically result in faster help.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or in the NHS app);
  • phone us on 0161 839 6227, Monday to Friday from 8am to 6.30pm (please note, all calls are recorded for training and quality purposes);
  • visit the practice and speak with a receptionist, Monday to Friday from 8am to 6.30pm.
If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged five and over. Call 111 if you need help for a child under five.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there is a specific GP, nurse or other health professional you would prefer to respond;
  • if you would prefer to consult with the GP or nurse by phone, face-to-face, by video call or by text or email;
  • if you need an interpreter;
  • if you require a chaperone;
  • if you have any other access or communication needs.
Home visits

If you are housebound and need an appointment, we will carry out a home visit. We will phone you first to understand what you need.

To request a home visit, it would be helpful if you phone the practice before 10am so we can plan our clinical day. Please note, all calls are recorded for training and quality purposes.

Named accountable GP

As part of a previous NHS initiative, all patients were allocated a named accountable GP. However, due to the way GP practices now operate, including varying shift patterns and changes following the COVID-19 pandemic, you may see any available healthcare professional at the practice, as care is shared across the practice team.

When booking an appointment online, you can choose your preferred healthcare professional where appointments are available. You can also ask not to see a particular healthcare professional, and this preference can be added to your patient record.