Measles: If you think you or your child has measles and are not in an urgent, life-threatening condition, please call NHS 111 or your GP for advice. Please refrain from visiting a healthcare setting unless it is necessary or advised, as measles is a highly contagious infection that can cause serious health problems for some people. A patient information leaflet is available here. Further information and guidance is available here.
We strongly support the NHS policy on zero tolerance. Anyone who attends the practice and abuses staff or patients verbally or physically or behaves in a threatening manner, will risk removal from the practice list. In extreme cases, we may summon the police to remove offenders from the practice premises.
Please:
Reception staff may have to ask you some personal details to assist us in providing you with the best service. If you do not wish to speak in the open reception, we can provide a private room, on request.
A trained chaperone will be offered for all examinations when you and/or the clinician feel this is necessary. Wherever possible, we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of the request. However, occasionally it may be necessary to reschedule your appointment.
The practice complies with the Data Protection Act 2018 and the General Data Protection Regulation. Identifiable information about you will only be shared with others in the following circumstances:
Anonymised patient information will also be used locally and nationally to help plan services, for example, for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know. Under the Data Protection Act, patients have the right of access to copies of their own medical records whether they are stored in computerised form, handwritten or in some other form. These can be requested verbally or in written format and can take up to 30 days to be produced. We will contact you when your records are ready and you will need to produce ID on collection. Alternatively, you can request to view your records online. For further information, please speak to a member of the reception team.
All registered patients are allocated an accountable GP.
The accountable GP takes responsibility for the co-ordination of all medical services and ensures they are delivered to each of their patients where required. This is to reassure patients that they have one GP within the practice who is responsible for ensuring that work is carried out on their behalf and for continuity of care.