**Coronavirus update (Covid-19)**
If you have concerns that you may have been exposed to or become infected with Covid-19, please access NHS 111 online for guidance. DO NOT attend your GP practice or hospital emergency department. Further information is also available here. gtd healthcare's Covid-19 privacy notice for patients is available here. Covid-19 information is also available in British Sign Language.
gtd healthcare (gtd) is a not for profit provider of primary care, urgent care and out-of-hours dental services across areas of Greater Manchester, Lancashire and Merseyside.
These services enable gtd to offer 24/7 health care with a focus on supporting patient care in the community wherever possible. As a result, gtd needs to collect, store and use personal data every day, such as medical records, personnel records and computerised information. This data is used by many people in the course of their work.
gtd works with other health and social care providers to deliver a more joined up way of meeting the needs of the population. This means that, where appropriate, we may provide other people looking after you with information about the care you have received whilst using our services or ask for information about the care they provide.
The main benefits are:
Where there is a justifiable basis to do so, your information may also be shared with other organisations such as the police.
We take our duty to protect your personal information and confidentiality very seriously and we are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.
Under the EU General Data Protection Regulations (GDPR), gtd healthcare utilises and processes your information on the following bases:
(c) Legal obligation: the processing is necessary to comply with the law, e.g. directions under the Heatlh and Social Care Act 2012 or disclosures under public health legislation.
(e) Public task: the processing is necessary to perform a task in the public interest or for our official functions as a provider of healthcare services.
Some of the information gtd healthcare gathers and retains is considered personal and sensitive, which under GDPR is classed as special category data. In addition to health-related information, this may include information about an individual’s: race, ethnic origin, religion, sexual orientation. This is processed under:
(b): processing is necessary for the purpose of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law.
(h): processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services.
(j): processing is necessary for archiving purposes in the public interest, scientific or historical research or statistical purposes.
Where a request for personal confidential data from an insurance company, solicitor or employer is received, this will be processed under the lawful basis and lawful condition of explicit consent under both Articles 6(1)(a) and Article 9(1)(a) where, the individual has given clear consent for us to process their personal data for a specific purpose.
For further information on the lawful basis on processing, please visit the ICO website.
The team of professionals caring for you will keep records about your treatment, and the care and services provided to you, both on paper and electronically, including the recording of telephone contacts with the service. The amount and variety of information we have about you will be dependent upon which of our services you have used. For example, our GP practices will hold much more of your information than our urgent care services.
Information held may include:
Information is used for the following purposes:
Everyone working within gtd has a legal duty to keep information about you confidential. Similarly, anyone who receives information from us has a legal duty to keep it confidential.
We will only ever share your information if it is in the best interest for your care. In some cases we work with other organisations to provide onward care for our patients; where appropriate, we may share information with them. In addition, we will also share information with the following specific main partner organisations:
You may receive care from other people as well as the NHS, for example, social care services. We may need to share some information about you with them so we can all work together for your benefit if they have a genuine need for it or we have your permission. Therefore, we may also share your information, subject to strict agreement about how it will be used, with:
We will not disclose any information that identifies you to anyone outside of those providing your care without your express permission unless there are exceptional circumstances, such as:
The Greater Manchester (GM) Care Record
Each health and care organisation in Greater Manchester collects information about you and keeps records about the care and services they have provided. The GM Care Record pulls together this key information about you from these different health and social care records and displays it in one combined record. This enables health and social care staff to find key information about your care in one place which helps them to make the most informed decisions and provide the best care to you as a patient or service user. It is also essential that health and social care staff have access to the most up to date information including alerts that may be helpful for staff involved in your care. Further information is available here.
We need to be able to move electronic information from system to system, extracting data, processing and modifying it for the next system. Occasionally, tests will need to be made on the data, sometimes with our system suppliers, to check that it has been transferred correctly. This will only be done under carefully controlled conditions.
All information that we process on individuals is managed in line with the Records Management Code of Practice for Health and Social Care 2016; GP records are currently retained until the death of the patient. No records that we hold related to individuals are processed outside of the United Kingdom.
You have the right of access to your own records and you may authorise by consent, a third party to seek access on your behalf, for example a solicitor. A person appointed by a court to manage your affairs may also make an application on your behalf.
Children over 16 and those under 16 who are deemed to have capacity to understand the significance of disclosing their records, may apply. Parents of such children have no automatic entitlement to their children's records.
Patients registered with our GP practices are able to have some limited access to their records via the web as well as being able to make appointments and order repeat prescriptions. Please speak to your gtd practice directly to make the necessary arrangements.
If you require more detailed GP records you should apply directly to the practice, please click here for contact details. For any of our services, requests should be directed to our head office. gtd will aim to provide the information to you within one month of your request; where this is not possible, we will provide you with an explanation for any delay, omissions or refusals.
Although it is not necessary, you may find one of the forms below useful for applying for access to your records:
Contact details for gtd healthcare's GP practices are available here: http://www.gtdhealthcare.co.uk/gp-practices
Access may be denied or limited where a healthcare professional deems giving you the information may cause serious harm to you or others, or would disclose details of third parties to which you are not entitled, and they have not consented to the disclosure.
gtd healthcare has obligations under GDPR to keep information we have generated about you accurate and up to date. If you consider that any part of the information held in your record is inaccurate, you can apply in writing to have this amended providing evidence as to the correct details. If we agree that the information is incorrect, the alteration will be made. If we are not satisfied that the information is incorrect, a note will be made of the information you consider is inaccurate. You will be given a copy of either the correction or the note.
If we hold information about you that originated from another organisation that you consider to be inaccurate, you should contact that organisation directly. You will be advised of the process to be followed by that organisation.
Under GDPR individuals have a general right to object to the processing of their data in certain circumstances. However, where the data processed by gtd is carried our under a lawful basis, this right does not apply. Where data has been processed based upon your consent, this consent can be withdrawn at any time, e.g. sharing of your records with your solicitor to which you had previously provided consent but subsequently withdraw consent.
A Data Protection Impact Assessment (DPIA) is a process to help organisations to identify and minimise the data protection risks. gtd healthcare has DPIAs for any processing that is likely to result in a high risk to the data security and protections rights of individuals.
Aside from describing the nature, scope, context and purposes of the processing, these also detail whether the information being collected:
DPIAs are available to members of the public upon request via the contact details below.
If you have any queries or complaints in relation to any of the information provided within this privacy notice, please contact:
The Information Commissioner is the regulator for privacy and information rights legislation. For further information, please visit the Information Commissioner's Office (ICO) website.
If you need help to understand the information in this leaflet, require it in another format (for example Braille), or in another language, please speak to a member of staff who are currently providing your care.
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