Greater Manchester Urgent Dental Care Telephony Service

The Greater Manchester Urgent Primary Care Alliance (GMUPCA) is a community interest company that brings together gtd healthcare, Mastercall Healthcare and Bardoc, to provide healthcare services across Greater Manchester. The alliance aims to work with commissioners to deliver services that are integrated, cost effective and provide innovative healthcare options for the patients of Greater Manchester.

GMUPCA has been commissioned by NHS England to provide the Greater Manchester Urgent Dental Care Telephony Service and takes pride in delivering high quality, patient centred care.

How to access the service

The service is accessible to patients living in Bolton, Bury, Manchester, Middleton, Oldham, Rochdale, Salford, Stockport, Tameside and Glossop, Trafford and Wigan, seven-days-a-week, between 8am and 10pm.

Patients who are not registered with a dentist can access the service between 8am and 10pm, seven-days-a-week;

Patients who are registered with a dental practice can access the service between 6pm and 10pm, Monday to Friday and 8pm – 10pm, Saturday and Sunday.

Patients can contact the service by calling 0333 332 3800 or NHS111. You will be connected to a trained call handler who will ask a few personal details and undertake an initial assessment. You may then, if deemed appropriate, speak to one of our dental nurses who will complete a further assessment over the phone and provide appropriate advice and a possible dental appointment.

Please note, if you are given an appointment with a dentist, fees are payable for treatment under the NHS unless you receive certain benefits. There will be a minimum charge of £22.79 for the attention you receive during your appointment. If you are exempt from payment, please bring proof with you to the practice as our dentist will ask for evidence that you are entitled to free NHS dental treatment. Please ask the reception staff for further information. Please be aware that only cash payments can be accepted.

Outside of the service’s operating hours, you will reach a voicemail system, which will redirect you to NHS111.

If you would like to provide feedback on the service or if you have any queries, please email gm.dentalenquiries@nhs.net