Patient Safety Incident Response Framework

A patient safety incident is any unintended or unexpected event (including near-misses), which could have, or did, lead to harm for one or more patients receiving healthcare. As an organisation, we must learn from events and take action to make our systems safer.

What is the Patient Safety Incident Response Framework (PSIRF)?

PSIRF sets out guidance on how NHS organisations respond to patient safety incidents and ensures compassionate engagement with those affected (including staff, patients and families). The framework supports the key principles of a patient safety culture, focusing on understanding how incidents happen, rather than apportioning blame, allowing for more effective learning and ultimately safer care for patients.

What are the benefits of PSIRF?

PSIRF will enable the organisation to:

  • Engage effectively with anyone involved in patient safety incidents (including staff, patients and families).
  • Put a stronger focus on learning and improvement. gtd healthcare will be able to invest more time in the improvement work to enable safer patient care.
  • Review all aspects of the systems we work in, to make long-term improvements to how we deliver safe and effective care.
  • Enable learning from no harm and near-miss events to prevent future harm.

Key documents

Further information

Please follow the link below to access further information.

For further information, please contact the patient safety team by emailing