**Coronavirus update (COVID-19)**
If you have concerns that you may have been exposed to or become infected with COVID-19, please access NHS 111 online for guidance. DO NOT attend your GP practice or hospital emergency department. Further information is also available here. gtd healthcare's COVID-19 privacy notice for patients is available here. COVID-19 information is also available in British Sign Language.
A core part of our people achieving excellence is the positive culture that is embedded across the organisation and within our daily working practices.
Our mission and values underpin everything at gtd healthcare. Seeking social value from all we do is our rasion d’etre.
Since the organisation was formed in 1997, we have strived to create a caring and compassionate environment as the foundation for nurturing a workforce that embodies a strong culture of shared beliefs, kindness and positive social responsibility. In turn, we believe this impacts on patient care, clinical outcomes and community well-being.
Our leadership and culture was recognised by the Care Quality Commission (CQC) inspection in July 2019, as being ‘Outstanding’, driving and improving the delivery of high-quality, person-centred care. Leadership excellence is a behaviour we encourage at every level of gtd healthcare. Our vision is to ‘inspire trust and confidence by making a positive difference, every time’ and our frontline staff speak of how they are “inspired to deliver the best care and are motivated to succeed”.
We are unswerving in our commitment to our people, which is why we we prioritise investing in staff to ensure that they can reach their full potential. We have an active talent spotting programme so we can provide staff with opportunities to become experts in their field.
Looking after our people is a key priority as this alone generates widespread benefits. Happy and harmonious staff leads to increased performance and higher levels of job satisfaction, which has a positive impact on patient care. We constantly seek ways to support staff, protect their wellbeing, encourage them to feel part of the gtd family and embrace our values. In doing so, we regularly organise sessions, such as menopause awareness, mental health wellbeing, “Couch to 5K” programmes and socials such as “It’s a knockout”. We believe in celebrating success together and we do this via awards such as quality improvement, and events, such as celebrating our 20th anniversary.
We value two-way engagement and recognise the importance of looking after our people by listening and responding, whether this is via surveys, listening exercises whereby we visit staff at their workplace or via targeted staff group engagement sessions.
Since 2014, the organisation has invested £25,000 each year in our gtd Innovation Fund, which provides our people with an opportunity to bid for funding to deliver projects, which will benefit staff, patients and/or the communities in which we operate. Examples of investment include: monthly delivery of fresh fruit; team building events; Halloween childhood flu campaign; funding the reinstatement of a patient-led Hattersley community garden scheme; and delivering basic life support training to children/parents in local schools.
We are passionate about supporting the communities in which we provide healthcare services and are actively involved in initiatives that bring wider benefits to patients, their families and their carers.
Our culture is reflected in the care patients receive and always taking the time to listen and respond openly and honestly every time. Our people work hard to ensure patients receive quality care that is of the highest standard and by doing so, developing positive relationships with patients impacts on their experience and sets the tone for overall satisfaction. We actively encourage patient engagement and education, to promote trust between the patients and the services they access as this has a direct impact on the way we deliver care.